Umrah terms and conditions

Alhamdulillah, you have taken the first step towards your Umrah. Please read these terms and conditions carefully and reach out to our office with any questions.

1. You have already received your invoice. Please read it carefully and check that everything is accurate. If there is a mistake, contact Amity Travel management within 24 hours.
2. The full invoice amount is due on the invoice due date. Late payment may result in cancellation of your reservation or a late fee.
3. If you cannot pay on time, you must notify Amity Travel management in writing and receive approval for an extension. Without written communication, the traveler may be subject to cancellation or to fare differences, penalties, fees, and any airline price increases.
4. In the case of cancellation, a cancellation fee of $200 per traveler applies after all expenses are paid.
5. Visa applications are submitted by Amity Travel; visa costs are non-refundable. If a visa application is rejected, the traveler is responsible for contacting the embassy and applying in person, and for all associated costs. Amity Travel has no affiliation with visa processing.
6. If documents or other travel necessities need to be mailed, the mailing fee is the traveler's responsibility.
7. Read every document Amity Travel gives you. With any questions, contact us by email or during office hours.
8. We encourage all travelers to take only one piece of luggage. Travelers taking more are responsible for all additional transportation fees inside and outside the Kingdom.
9. When you finalize your reservation, all add-on requests are tentative based on availability, and you are responsible for any associated fees.
10. If you or the airline lose any luggage during the trip, do not leave the airport without filing a claim. Amity Travel is not responsible for loss of or damage to luggage or other items.
11. Please contact us during business hours: Monday–Friday, 10am–6pm (Eastern Time). Messages outside business hours are answered the next business day.